Wrong Item Received

If we've sent you something you didn't order, we want to get the correct item to you as fast as possible.

To get started:

  • 1) Email us at official@vivosun.com with your order number
  • 2) Send us the pictures of the wrong product you received, include all labels that stick on the shipping box
  • 3) Pick your preferred solution (refund or replacement)
  • 4) We'll provide return instructions

Be sure to complete this process within 30 days of the delivery date.